REFUND POLICY.
This policy explains cancellations and refund requests for MOJOAL digital intelligence subscriptions.
1. Digital product delivery
MOJOAL sells digital B2B intelligence that is delivered electronically. Because the value of a dataset is made available once access or delivery occurs, completed deliveries are generally non-refundable except where required by law or where MOJOAL confirms a material fulfilment problem.
2. Weekly subscription
The Weekly Dataset is US$249 billed every week until cancelled. You may cancel to prevent the next weekly renewal. Cancellation does not ordinarily refund a weekly charge that has already been processed or a dataset that has already been supplied.
3. Monthly subscription
Monthly Access is US$899 billed every month until cancelled and includes fresh dataset delivery every week. You may cancel to prevent the next monthly renewal. Cancellation does not ordinarily refund the current billing period or deliveries already supplied.
4. When to contact us
If you believe you were charged incorrectly, received a duplicate charge, could not access a paid delivery, or experienced another material fulfilment issue, email us promptly at al@mojoal.com with the email used at checkout and a description of the issue. We will review the circumstances and, where appropriate, work with Paddle to resolve the payment.
5. Statutory rights
Nothing in this policy removes rights that cannot legally be excluded. If mandatory consumer or payment law gives you a right to a refund, cancellation or remedy, that law takes precedence over this policy.
6. Abuse and chargebacks
Please contact us first if there is a billing or delivery problem so we can investigate it. Fraudulent use, unauthorised redistribution of MOJOAL data or other material breaches of the Terms of Service may result in access being restricted or terminated, subject to applicable law.
Questions about this policy? Email al@mojoal.com.